Exchanges/Returns

Returns
All sales with SOLECTION are final.  Once an item sells, whether online or in our store, the owner (consignor) of the item receives payment for it.  SOLECTION is a consignment store and at any given time a significant percentage of our inventory is provided by independent owners/consignors.  Due to this, we are unable to process exchanges or returns unless it was a fulfillment error on our part.  

Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.

If you have any concerns or questions with regard to fit, condition, or sizing of a any product on our site, please email us at info@solectionlv.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@solectionlv.com


Exchanges (if applicable)
No exchanges.

Shipping
To return your product, you should mail your product to:

SLV Returns
5120 S Decatur Blvd
Suite 103
Las Vegas, Nevada 89118

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.